For 15 years, we have been supporting the digital transformation of our customers from initial consulting to conception and integration to continuous further development and support of the solutions.
About us
Who We Are
Our history
aclevion AG was founded in Lucerne in 2021 by Jürg Weber, the former founder and CEO of censhare (Schweiz) AG. In the course of this, 23 team members also transferred from the operational service business to aclevion AG. Together, we have been developing and implementing customized solutions for digital communication and marketing for 15 years.
Proven track record and loyal customers
Our customers are well-known national and international brands such as BLS, ESA, Geberit, Leister, LAVEBA, Post, Migros, Mobiliar, Sanitas, Willhelm Schmidlin or Swiss Re. With expertise, commitment and integrity, we work together with them to develop custom-fit and future-proof solutions. In doing so, we support their digital transformation from initial consulting to conception and integration to continuous further development and support of the solutions. The result? Our customers remain loyal to us.
First censhare Platinum Partner in Switzerland
As the first censhare Platinum Partner in Switzerland, we are responsible for consulting, implementation and support of censhare in the Swiss market. Thanks to our many years of experience, we have extensive know-how in the implementation of censhare projects and in information management for multichannel communication.
Contentserv and priint-group partnership
In 2022, we expanded our offering to include Contentserv’s Product Experience Cloud and the priint:suite publishing platform. And in the same year, together with Contentserv, we have already succeeded in winning the first joint customer for the innovative PIM/PXM solution.
Akeneo partnership
In 2023, we strengthened our portfolio of PIM/PXM solutions with the SaaS-based PIM solution from Akeneo. In the future, we are now able to offer a suitable, innovative solution that is established in the global market for a wide range of customer requirements.
Contentserv Excellent Partner and acquisition of further customers
2023 Stämpfli AG has transferred its service offering of PIM/PXM and database publishing solutions to us and will work with us in the future regarding the implementation of solutions for its customers. In the course of this, three specialists from Stämpfli AG will also join our team. With this step we reach the highest Contentserv partner level after only one year and become the largest integrator for Contentserv and priint:suite in Switzerland.
Future-proof offering and continuous further development
Satisfied customers and good customer relations are at the core of our daily work. This motivates us every day to search for the best software for their solutions and to develop it further together with them. To this end, we only work with established system providers at the interface of PIM, DAM and content management as well as publishing technology and are continuously expanding our portfolio.
409
System Solutions
15
Project Experience
26
Team Member
Our Team
If there's one thing I've learned, it's that every client and every project are individual, with their own challenges that demand their own solutions. To appreciate that and deliver good work, you need an inner curiosity that drives and fulfills me to this day. That's why I'm positive about every situation and every contact. Because only with mutual openness and appreciation can we create custom-fit and sustainable solutions.
The human factor in the realization of software projects is just as important to me as a Senior Project Manager, if not more so, than the actual system solution. That's why I maintain a trusting and cooperative relationship with customers and partners. Emotions, which can run high in the course of a digitization, must have just as much room as the technical aspects. If the customer is happy, so are we.
"People buy from people" and that is exactly why it is important to me to have clear and clean communication with my customers and partners and to build an honest relationship of trust. They shall realize that aclevion is not just about a software product. It is about a total package of software and user. The product has to be good, but what is even more important: the user should feel positively supported by the product at all times.
The development of meaningful and future-oriented system solutions in the communications sector has always been fun for me. It's great to be able to look behind many interesting company scenes with my aclevion team. We are happy to support our customers with our expert knowledge in handling their digital communication content for multichannel use. To ensure that we succeed in this, we rely on close and intensive cooperation with our customers and their users. Both in consulting and system setup as well as in the ongoing support of the system solutions.
It is important to me to advise our customers comprehensively and holistically. I see it as my task not only to implement isolated requirements, but to take a holistic view of all the effects of the planned solution. In doing so, I always try to eliminate or optimize inefficient processes so that the potential for errors and the associated problems are reduced to a minimum.
As a solution developer, my goal is to understand where our customers see themselves in a few years' time in terms of their communications. To achieve this, I like to take different perspectives and develop a solution together with the customer. It should optimally support the users in their daily work with communication content and, if desired, be expandable and extendable without any problems.
As a requirements engineer, my goal is to best support our customers in efficiently and sustainably transforming their requirements into suitable solutions. Understanding the people behind a requirement is just as important to me as understanding technical aspects. It is therefore important to me to always be close to the customer. I attach great importance to a close, honest and cooperative exchange and I am convinced that the best solutions are created together.
Often or more and more, professional and private life flow into each other. So it has always been important to me, both professionally and personally, to deal with my fellow human beings fairly and correctly. Perhaps, or perhaps because of this, I like what I do professionally today so much. I'm part of a team that deals honestly and objectively and with whom it's fun to pull together. For our customers who are looking for an honest and sustainable solution for their information and communication needs.
Customer satisfaction is always at the center of my work. And in order to advise and help the customer properly, I also like to go the extra mile. For me, that usually means solving complex problems with simple processes. If this results in solutions that satisfy the customer, I know that I have done something worthwhile. And that is just as important to me as doing something right.
"I want to offer our customers not only what they want, but what they need". As the interface between business and technology, I therefore take on a wide variety of positions in order to understand customers' needs precisely and set clear goals together with them. It's fun every time to see how great projects and solutions develop from constructive workshops.
Whether it's development or user experience design, my aim is always to get to the bottom of the benefits and the user, to understand the requirements of the project precisely, to record them and then to be able to communicate them. Communication is always the most important thing. When good teamwork and a fascination for technology and automation are added to this, we can exceed our customers' requirements.
For me, PIM projects are always partnerships. That's why honesty and a spirit of partnership are very important to me. If mistakes happen, they should be dealt with openly and honestly, whether on the part of the provider or the customer. Truly first-class solutions can only be created when we work together as equals.
Tolerance and mutual understanding is probably one of the key factors for the success of my work. As a Senior Project Manager, I deal with a wide variety of people and their wishes and ideas on a daily basis. I receive customer requirements, specify them and define them in more detail together with the customer. It's important to me that I ultimately see things through the customer's eyes, which makes it easier for us to reach the desired goal.
What I like about aclevion is our shared focus on our customers. In accounting, we deal with numbers. And they can either be just passed on or prepared in such a way that they support and facilitate the following processes. Whether it's invoicing or service reports, we work hand-in-hand with our clients to ensure that not only our project deliverables, but also our accounting meets their expectations. Responding to our clients' needs is, after all, the most important thing in my job.
As part of my training as an application developer, I am an intern at aclevion for two years. Programming is a passion of mine and I want to get better above all. That's why I'm looking forward to getting a good insight into the real life of a developer at aclevion with experienced colleagues and great customers and, above all, to learn a lot.
In my role as Customer Service/Application Supporter, it's important to me that customers feel taken seriously and looked after right from the start. That's why I try to take the perspective of my counterpart during the initial contact and find out where the shoe pinches. It is important to me to show the customer in an understandable way what challenge he is currently facing and what solution we can offer. Ultimately, customers should feel that we are acting in their interests and doing our best to turn their "problem" into a positive experience of success.
Solving problems is my passion. I like to work my way through complex challenges and never rest until I have found a solution. “We have to give that to Max” has been a common saying for many years. I pride myself on (almost) always solving all problems and, if necessary, being the emergency nail when all else fails. But above all, I'm proud to be able to help our customers in any way I can.
I like to approach things with a positive attitude. That also helps me in my job as a supporter. Because it's great when you can do a well-founded situation analysis of their concerns together with the customer and come to a positive result together. That strengthens the customer relationship even more.
As a requirements engineer, I always focus on the customer's interest. Therefore, it is important to me to maintain good and personal communication with customers and partners and to remain open to other views and opinions. In a project, different business and personal cultures collide. And it is precisely these that must be shaped step by step into a functioning unit or system solution.
"I do not solve problems, I look for solutions" - I enjoy working hard for our customers and building the best possible software solution. This also includes being open to innovations, constantly acquiring new knowledge and thus staying on the ball. Ultimately, the software should support our customers in a meaningful way and, above all, relieve them in the longterm.
Our customers are in a continuous communication competition: They need to communicate growing product portfolios, more and more targeted and individualized and an exploding number of channels. This requires not only consistent data and all the big and small stories to make a difference, but also efficient communication solutions that enable all this in the first place.
Finding the right software for this is one thing. But the real solution only emerges from the interaction between software, users and the experts who can translate customer needs into sustainable systems. aclevion offers our customers many years of expertise and know-how from hundreds of projects and for me in marketing, it offers enough stories for the next decade.
The big challenge for me as a solution consultant and presales is to give customers an initial, tangible overview of the diversity of our system solutions. They should be able to see and understand in a short time what can be sustainably optimized with a - at first glance - complex communication system. Often, this is the beginning of a dynamic growth process, since it is only with getting to know each other that the needs can be concretized.
As a Solution Developer I am the contact person for colleagues as well as customers in all technical matters. I like to deal with tricky requirements in product implementations. It is important to me that we work closely together in the team as well as with our customers, and that we work together as equals to achieve our goals in a solution- and success-oriented manner. Because in the end, both the customer and we ourselves should be satisfied with the result.
In life, things sometimes do not go the way you would like them to. But if you look back at some point, you realize that precisely such situations are key experiences in life. Crossroads that open up new possibilities. In my life, I have learned not to fight against such events, but to accept them and grow from them. And that's how I support my customers today with their software changes - I show them new ways and possibilities and grow together with them.
Ralf Trapp works as an external employee for aclevion.
«You cannot not communicate» – that's why we enjoy creating the best possible software solutions for our customers to optimize their communication content. Especially as the person responsible for marketing & communication, I am extremely aware of this. That's why it's just as important to me to communicate with our own customers via the various channels in such a way that they receive the information they need in a simple and straightforward manner.
It is important for me to have a plan and to achieve it. This includes preparing the work well together with my project manager. But above all, it also involves good communication. So, it is very important for me to be in exchange with the customers and to hear from them themselves what is needed. That way, I have the best possible understanding of the customer and can make sure that the implementation fits their needs.
References
”Understanding exactly where the shoe pinches with our customers has always been fun for me. Especially when we were able to develop the right fitting with our team.
Jürg Weber, CEO aclevion AG
Industry partnerships
We are engaged as a member in associations related to business and marketing.
